What personal information do we collect?
We may request your e-mail address or mailing address or contact details if not available with us to provide additional services. Participation in contests or other promotions on the DesiFoodees is completely voluntary and you have a choice whether or not to disclose personal information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes.
If you are purchasing something on the DesiFoodees website, Desi Foodees, and applicable third-party provider need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows relevant parties, to process and fulfil your order completely including notifying you of your order status. We do not share or sell the information which was collected to any third party as stated in this policy. If there is a reason to do so, DesiFoodees will contact you for your permission to do so.
How do we use your personal information?
DesiFoodees offers access to services that require registration. We may use the details which you provided while registration to notify you on products, promotions and additional services by e-mail. We may share information such as your testimonials with our clients, which may be displayed on DesiFoodees and our clients’s website(s).
When you register on DesiFoodees you are automatically enrolled for our e-mail newsletter and other automated notifications and alerts. Whether or not you want to receive these announcements is your choice. You can modify your email preferences by signing into your DesiFoodees account and visiting Subscriptions in your account.
Will DesiFoodees disclose the information you collect to outside third parties?
DesiFoodees will disclose personal information:
- As required by the law or in good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on DesiFoodees ;
- Protect and defend the rights or property of the DesiFoodees websites and related properties, or visitors to the DesiFoodees websites and related properties;
- Identify persons who may be violating the law, the DesiFoodees legal notice and Web site User Agreement, the rights of third parties, or otherwise misusing the DesiFoodees or its related properties;
- Fulfil a user’s order or request;
- To process and fulfil your order or notify you of order status;
- When we have your consent to share the information;
- When you use co-branded services within our partner/network of sites, to pass your registration information back to that service partner. Their use of your information is subject to their applicable privacy policies.
What else should I know about my privacy when on DesiFoodees website?
If you use DesiFoodees’s discussion threads, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. DesiFoodees is not responsible for the personally identifiable information you choose to submit in these discussion threads. To avoid your e-mail address or other personal information from being gathered and used by others for inappropriate or harmful purposes, DesiFoodees advises that you should be cautious about posting personal information to discussion threads, newsgroups, chats, or other public forums.
Certain DesiFoodees media properties use a shopping cart feature that safeguards this information by using industry-standard SSL (Secure Socket Layer) encrypted servers. SSL codes the information transferred between you and the server, rendering it unreadable to anyone trying to intercept the information.
Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you’re online.
DesiFoodees always seeks to improve our network, websites and our business. In accomplishing these objectives, we may sell or merge a company, assets or websites with one or more of the companies in our corporate family. In connection with the foregoing, we may transfer some or all of your information so that the service being provided to you may continue or for other business purposes
Your Consent To This Agreement
DesiFoodees aim to make your online shopping a hassle-free experience. So, our shipping methods and policies are designed to process your order quickly and efficiently.
Your order will be on its way as soon as possible and handled with the utmost care by our delivery professionals and partners. Do check our shipping schedule below to see how long your order will take to be delivered.
In and around Hyderabad: 2-3 working days
Within Telangana and Andhra Pradesh: 2-4 working days
Metro Cities: 2-5 working days
Other Cities and Towns: 7-8 working days
Any location for items which are packed in tins (e.g., Gulab Jamoon, Rasagulla etc): 6 – 7 working days
The above mentioned delivery schedule may be affected during festival season.
Some circumstances as mentioned below may result in delayed shipping or delivery, and you will be notified about the same:
- Online payment issues
- Incorrect shipping addresses
- Orders are held because items are out of stock
The shipping & handling charges cover the expenses incurred to pack and ship your order. We charge a flat rate of INR 100 per kilogram.
Shipping charges do not apply to orders of more than INR 1000.
Please note that all shipping charges, including shipping surcharges, are calculated and shown on your order confirmation page before the payment is processed.
Cancellation And Refund Policy
DesiFoodees will accept the return of the product in case the product is expired. In such a case, the entire amount deducting the fixed shipment charges will be credited into your eStore credit for future purchases.
We accept other cancellations made before the cut-off time of our shipping slot (3 hours). Please reach out to our customer services for cancellation requests and refunds. We refund all payments made for orders placed as eStore credit, which can be used for future purchases. If we suspect any fraudulent transaction or transactions violating the terms of website use, we are at our sole discretion to cancel such orders. These customers/accounts will be denied access to the use of the website or purchase of DesiFoodees products in the future.
Any kind of return or refund or cancellation of an order or a specific product within the order will be sole discretion of DesiFoodees and will be considered only after proper checking and required proofs submitted by the customer. Any kind of complaint regarding the product and shipment will be sent to firstname.lastname@example.org with order details, product details, payment details and necessary photographs or videos as supporting evidence to the complaint made.
For further questions about DesiFoodees’s Policies, email to: email@example.com